Shipments and Returns

The price for the purchase of the Products also includes shipping costs, which will be visible or communicated separately.

Shipping costs are published in the specific section of the Site and include VAT.
F.lli Merolla reserves the right to modify at any time the shipping costs of the Products which are shown on the Site. Any changes to the shipping costs of the Products will, however, not be effective for Customers who have already sent a Order.

Delivery

F.lli Merolla sells and delivers the Products offered on its website fattimerolla.it exclusively to its Customers and any delegates of the same who are over 18 (eighteen) years of age and, in any case, in full compliance with the law and regulations in force .

F.lli Merolla uses patented packaging for deliveries which, thanks to their particular characteristics, guarantee the integrity of the transported Products. All Products are sold without any packaging, except for those Products where it is otherwise specified on the Site. F.lli Merolla delivers the Products to the address indicated by the Customer in the purchase procedure of the Fratellimerolla.it website, via national and international couriers (GLS, UPS, FedEx, Bartolini, SDA and others), who assume full responsibility of delivery to the address indicated by the Customer from the moment of taking charge of the Products at F.lli Merolla. F.lli Merolla therefore assumes no responsibility for any damage or behavior of the couriers.
Deliveries are made only in the countries indicated on the Fratellimerolla.it website.
Periodically, F.lli Merolla updates the list of countries. The Customer is therefore invited to check the availability of delivery before proceeding to complete the Order. In any case, F.lli Merolla does not ship to Mail Boxes, to companies that provide domiciliation services or PO Boxes.

Regardless of the actual availability of the Products, F.lli Merolla reserves the right not to accept or not execute Orders that provide for the delivery of the relevant Products outside of Italian territory, i.e. in the Municipalities of Livigno or Campione d'Italia. For deliveries, F.lli Merolla will use carriers selected by F.lli Merolla itself and trusted.
F.lli Merolla will not be responsible for failed or delayed delivery in the event that: (a) despite having made the regular and timely purchase of the Products to cover the Order received, it has not been supplied in the terms and methods agreed with the supplier ; (b) is unable to make up for the unavailability of such Products, due to circumstances beyond its control and (c) has promptly communicated to the Customer such unavailability of the Products. In any case, where the Customer is a Consumer and the unavailability of the Products, due to one of the circumstances indicated in the previous letters (a) and (b), does not allow the delivery of the Product within 30 (thirty) days of forwarding of the Order by the Consumer himself, F.lli Merolla will promptly reimburse the Consumer - and, in any case, within 14 (fourteen) from the date of payment - any advance payments of the price.

F.lli Merolla will not be responsible for failed or delayed delivery due to causes of force majeure or unforeseeable circumstances, such as - by way of example, strikes, measures by the Public Authority, rationing or shortage of energy or raw materials, transport difficulties, fires, floods , flooding and damage to industrial machinery not dependent on F.lli Merolla. F.lli Merolla will promptly notify the Customer of the occurrence or disappearance of a cause of force majeure. If the cause of force majeure persists for a period exceeding 30 (thirty) days, either party will have the right to withdraw from the contract. In this case of withdrawal, the Customer will not be entitled to any compensation or compensation of any kind, without prejudice to the right to a refund of any amount already paid as the price for the Product covered by the Order and for its shipment using ordinary methods. , within 14 days of sending the Order itself.

Warranty, complaints management and returns

All Products, other than food products, sold by F.lli Merolla are covered by the manufacturer's guarantee and, if purchased by Consumers, by the F.lli Merolla 24-month guarantee for defects of conformity pursuant to articles 128 et seq. . of Legislative Decree 206/2005. To benefit from warranty assistance, the Customer must keep the invoice, or, where non-existent, the delivery or transport document or other suitable written documentation.

Without prejudice to the guarantee pursuant to articles. 128 et seq. Legislative Decree 206/2005, if the Product purchased appears to have manufacturing defects, the Consumer may request its replacement within the strict deadline of 14 days from receipt by e-mail to info@fratellimerolla.com, or communication telephone Customer Service on +39.08.15285266. In this case, the Consumer is required to return the defective or damaged product in its original packaging intact in all its parts, including the cap. In the event of replacement of the Product, the shipping costs for returning the defective product are borne by the Customer, while the costs for shipping the new Product are borne by F.lli Merolla.

F.lli Merolla will then carry out the requested replacement within a reasonable time from receipt of the Consumer's request with an identical Product or, in the event of stocks running out and subject to agreement with the Consumer, with one of equivalent value. F.lli Merolla invites the Consumer to describe in as much detail as possible the nature of the defect or defect found and possibly to send a copy of the Order documents, or to indicate the Order number, the Consumer's telephone number and the code Customer and any other data useful for the correct identification of the complaint. F.lli Merolla recommends in any case to verify that the e-mails sent by it are not redirected or blocked by any 'spam filters' or do not reach their destination correctly due to other technical problems of the recipient Customer's e-mail program or in any case falling within the sphere of autonomy of the latter.